General Questions


Q: Do you ship internationally?

Skipt ships domestically (within the US) as well as internationally to Canada and the UK. International orders can be placed directly through our website. 

Q: I'm in a hurry! Do you offer rush processing?

Yes, we do. The cost for rush processing is as follows: add $75 for expedited processing and proofs; add an additional 25% of your total order for expedited printing/shipping if needed. Both options are selected on a per-product basis at the time of ordering.

Q: What if I want to cancel my order?

You can find our cancelation and return policy here.

Q: How long will it take to receive my order? 

Find turnaround times here.

Q: Can you tell me what fonts are used in the design I've ordered? I'd like to use the same fonts in my DIY projects.

If you've already purchased a design and you want to know which typefaces are used in that design, that's fine. We'll dish. If you want to know what typefaces are used in a design you have not purchased, that just feels weird to us.

Q: Are envelopes included with my printed pieces?

Yes! Announcements, response card, thank you note, and notecards come with blank envelopes. We include 5% extra envelopes with each printed order to account for errors during addressing, etc. If you need to order more blank envelopes, just contact us.

Q: What if the colors on the printed cards don't match what I see on screen on my digital proof?

Because of differences in the calibration of monitors and printers, it's unlikely that your on-screen colors will be replicated in any print-out, whether at-home or professionally printed. If you're concerned about achieving a specific color or would like to see a color chart, you can order a sample kit, which comes with a chart of our standard colors.

Q: Can I get a printed proof (in addition to the digital PDF proofs) before I get my final printed cards?

If you have ordered add-on printing and would like to see a hard-copy proof before we print, the cost is $5 after proof approval, which will be billed separately. Note that requesting a hard-copy proof will add time to your project's turnaround.

PROOFING PROCESS QUESTIONS


Q: What if there are mistakes on my final cards?

Hopefully, the proofing process will eliminate errors. Your purchase entitles you to an initial proof and up to round of changes, giving you time to catch errors. Once you approve the proof, you accept responsibility for the information and layout (and spelling!) shown on the proof. If we introduce a mistake after your final approval, we will correct free of charge.

Q: Can I see what my announcement/notecard/art print/etc will look like before I order?

So many of our designs rely on precise, professional layout and type specifications that pre-order proofs just aren't possible. We do provide digital (PDF) proofs (and up to one round of changes to the proofs) once your order has been received.

Q: What if I discover a mistake and need to change something?

That's what the proofing process is for. You send your wording and color choices at the time of ordering. We send you a digital (PDF or PNG) proof via email. Then you get up to one round of changes to the proof - usually plenty of time to make sure everything is JUST right. If you need additional rounds of changes, they're billed separately at $30 per round of changes.

DESIGN CUSTOMIZATION QUESTIONS


Q: Can I change the wording on an invitation?

By all means! We provide the design elements and layout, you provide whatever wording you'd like!  And since your order will be processed by a pro designer and type setter, you don't need to worry that you have too much or too little wording - we can usually make most (reasonable) wording work with your selected design, and if we can't, we'll work with you to figure out the best solution.

Q: Can I include wording in a language other than English?

Yup! There's a one-time charge of $35 to include a different language. That's because our design software doesn't have native support for other languages and so all formatting has to be done manually.

Q: Can I change the fonts or colors?

Color changes are included with your design. Choose from our standard ink colors or specify something else you'd like.

Font changes ARE NOT included with your design, but they're available for a $100-per-font-change fee. This seems steep and indeed it is, but finding the right one is a time-consuming process and if you're font-addicted enough to want a switch then you're font-addicted enough that you'll want to get it just right.

Q: I see some color samples, but the color I'm looking for isn't shown. Is it possible to get an ink color that isn't shown on your site?

Yes. The ink samples represent a tiny subset of the millions of colors we can print. If you are looking to further customize the colors in the products you're ordering, you can indicate that at checkout.

PHOTO SUBMISSION QUESTIONS


Q: How do I submit my photos?

We accept photos in the following formats: .jpg, .png, .bmp, and .tiff Please submit clear photos in the largest pixel size you have available. For best print results, you'll want to aim for 300 pixels per inch, meaning that if your final photo will be 5" by 7" then you'll want to submit a photo that is at least 1500px by 2100px. I can change your photo to black and white or sepia tone for you at no extra cost, but retouching or other photo editing is outside the scope of purchase. NOTE: By submitting photos, you agree that you are the photographer OR that you have permission to print in the form of a copyright license or release from the copyright holder or photographer. You also agree to take full responsibility for any misuse of copyrighted images and agree not to hold Skipt liable for any misuse of copyrighted images you submitted.

Q: How do I upload my photos?

You can upload your photo at the time of purchasing OR you can upload later by emailing your photo to proofs@shopskipt.com and referencing your order number.

Q: What are the photo size requirements?

For best print results, you'll want to aim for 300 pixels per inch, meaning that if your final photo will be 5" by 7" then you'll want to submit a photo that is at least 1500px by 2100px.